GOLDCAR ★★☆☆☆

https://goldcar-rent.com/ | +244 923464854

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Company Description

Gold Car Limited (GOLDCAR), with bases in Lobito and Luanda, Angola, has been renting cars since 2013 but customer experiences vary widely. Although the company claims to offer a modern fleet and flexible rental terms, some vehicles show clear signs of wear and lack proper upkeep. The use of internal cameras and alcohol breathalyzers for safety has caused concerns about privacy and rider comfort. Airport pickups at Catumbela, Luanda, and Benguela airports are sometimes unavailable or delayed, and customer service can be slow and unresponsive. Despite promoting “competitive rates” and “24-hour support,” clients report hidden costs, delays, and limited roadside help.

  • - Fleet condition inconsistent; some cars poorly maintained or outdated
  • - Airport pickups often delayed or sometimes unavailable
  • - GPS and cameras considered intrusive
  • - Customer support frequently criticized for delays
Rent a car from GOLDCAR
Address:
Cassai, Lobito, Benguela, Angola

GOLDCAR fleet

Explore the wide range of vehicles available from GOLDCAR in Benguela, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

GOLDCAR rating

Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

1.5
★★☆☆☆
19 customer reviews
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Review Highlights

  • Regret choosing GOLDCAR; issues with return and extra tariffs
  • Customer service from GOLDCAR left me feeling ignored and annoyed
  • Hidden charges and difficult staff made my trip unnecessarily stressful

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What customers say about GOLDCAR - reviews and ratings

2 of 5 | ★★☆☆☆ |

Man, GOLDCAR left me hanging at the counter. They looked bored and didn’t explain the charges well, making me stressed about hidden fees. The car was alright, but the whole vibe was meh. For the price and hassle, nah, not worth it. I wanted to just bounce but had no choice. Not coming back anytime soon.

2 of 5 | ★★☆☆☆ |

I know stuff happens, but waiting more than an hour for my car with no real explanation was rough. The staff’s indifferent attitude didn’t help either. When I finally got the car, I noticed it wasn’t fully fueled as promised. Would’ve expected better from a big rental company like GOLDCAR. Hope they fix these issues soon for future customers.

1 of 5 | ★☆☆☆☆ |

Booking a car with GOLDCAR seemed straightforward online, but the actual process was frustrating. The payment system was confusing, and customer support was slow to respond. When I arrived to pick up the car, the wait time was long, and the vehicle wasn't as clean as expected. I hope they improve their service because this experience left much to be desired.

1 of 5 | ★☆☆☆☆ |

Booked early, showed up on time, but the GOLDCAR counter was a mess. Staff barely acknowledged us, and we waited way too long for a car. The vehicle handed over had some dents and the interior was grubby. Overall, the experience felt like a big hassle I didn’t need. I’d advise others to look for alternatives to avoid the headaches.

1 of 5 | ★☆☆☆☆ |

I booked my car rental with plenty of time before my flight, but the pickup queue was painfully long. Despite early arrival, the staff’s handling was chaotic and disorganized. The lack of efficiency wasted my valuable vacation time. The car itself was fine but isn’t worth the hassle. Customer focus definitely needs work at GOLDCAR.

2 of 5 | ★★☆☆☆ |

I rented a car from GOLDCAR last month, expecting a smooth ride, but unfortunately, the vehicle had some mechanical issues, which made the trip a bit uneasy. Also, I was surprised by some additional fees they charged that weren't very clear upfront. The staff was polite, but overall my experience was just okay. I might think twice before renting here again.

1 of 5 | ★☆☆☆☆ |

Normally I expect clear conditions and good support from rental services. Unfortunately, with GOLDCAR, hidden charges appeared on my bill unexpectedly, and when I sought help, the staff offered minimal assistance. This caused unnecessary stress during my trip. It was disappointing; I hope they revise their policies and improve service quality.

2 of 5 | ★★☆☆☆ |

I was surprised to find several extra fees added after the rental period that were never explained properly. Attempting to discuss these with the counter staff proved frustrating as they appeared defensive and unhelpful. It really detracted from what was supposed to be a relaxing holiday. Wish I had better luck or clarity from the start.

1 of 5 | ★☆☆☆☆ |

Checked in with GOLDCAR expecting a quick rental, but the staff seemed disorganized and uninterested in helping. They took ages processing paperwork, and everything felt rushed but faulty. The car was decent enough, but the poor service overshadowed the whole experience. Wish I had gone somewhere else; definitely not recommending them.

2 of 5 | ★★☆☆☆ |

So, GOLDCAR wasn’t the worst but also not great. Took too long at the counter, which was painful after a long flight. Then they sprung extra fees on me last minute – not cool. The car ran okay and got me around fine, but the whole booking to pickup experience felt like a chore. Maybe okay if you’re in a pinch but wouldn’t pick again if I can avoid it.

2 of 5 | ★★☆☆☆ |

Trying to book a car through the website was a nightmare. Pages kept freezing, and confirmation emails were delayed. When I finally arrived, the booking was not found promptly, and I had to wait an hour to sort things out. The car was standard, but the tech issues and poor handling of booking information made me rethink using them again.

2 of 5 | ★★☆☆☆ |

Yo, I rented a car with GOLDCAR and they tried to hustle me with their fuel policy, pushing me to buy a full tank upfront at inflated prices. Felt like a trap, man. The staff was kinda pushy about it, making me uncomfortable. The car was fine but I’m not cool with shady upselling. Watch out before you book! That was my experience.

2 of 5 | ★★☆☆☆ |

Yo, booking this joint seemed chill online but my pickup was mad stressful. They ran outta cars, made me wait forever, then hit me with extras I didn't sign up for. Not cool, GOLDCAR. The whip was dusty too. Next time I’m stickin’ with a rental I trust. This one’s a hard pass from me and my crew.

2 of 5 | ★★☆☆☆ |

I arrived at the counter ready to go, but the processing dragged on forever with no clear explanation. When the bill came, hidden fees blew up the total cost, which wasn’t communicated earlier. The car was okay overall, but the service left me with a sour taste. A more transparent approach would help those of us feeling caught off guard.

1 of 5 | ★☆☆☆☆ |

Returning the car was a nightmare; they took ages inspecting and tried charging me for wear and tear that wasn’t mine. The extra tariffs piled up, and discussions with staff were anything but pleasant. It ruined the end of my vacation. I strongly advise you reconsider before renting from GOLDCAR unless they fix these practices.

1 of 5 | ★☆☆☆☆ |

The promised smooth rental experience was not what I received. Upon arrival, the staff showed little interest in my concerns, and my rental car was not ready on time. I also found the contract conditions confusing, lacking transparency. I’m leaving this feedback so others can be aware that GOLDCAR’s current service standards need serious improvement.

1 of 5 | ★☆☆☆☆ |

During my rental period, I faced some minor mechanical troubles and contacted GOLDCAR for assistance. Unfortunately, the personnel were dismissive and provided no real support, leaving me to manage on my own. This lack of customer care was disappointing and affected my trust in the company. Improvements in after-rental care are necessary.

1 of 5 | ★☆☆☆☆ |

I tried my best to enjoy the trip, but the whole car rental experience was stressful. The terms were unclear, with extra fees cropping up. Pickup was slow, and the staff didn’t take time to explain anything properly. The car was fine but didn’t match the price paid. Overall, I think there are more transparent and customer-friendly options available.

1 of 5 | ★☆☆☆☆ |

While the car itself was tidy and reliable, I found the service at GOLDCAR’s desk to be lacking warmth and professionalism. It felt like the staff were stressed and unwilling to accommodate simple requests. A rental service should make customers feel valued, which sadly didn’t happen here, leading me to be disappointed with the overall experience.

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